Booking Terms & Conditions; Any reference to either 'us' or 'we' in these Booking Conditions refers to The Cottage Owners. "you" or "your" are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.
1. Your booking: Please print out and complete the booking form and return it to us with your deposit cheque. You must be at least 21 years old when you book your accommodation. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners.
2. Paying for your accommodation A deposit of 25 % of the booking price is payable by cheque at the time of booking. If you are booking with less than 6 weeks before your holiday takes place we will require full payment on return of the booking form. Once the cheque has cleared your booking becomes binding. The balance of the booking cost must be received by us no later than 4 weeks before your arrival date.
3. Cancellation of booking by you If you need to cancel your booking you must contact us as soon as possible in writing. The booking deposit is non-refundable under any circumstances. However we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let at the same price the balance will be refunded to you. If we are only able to re-let at a reduced price (with your approval) the reduced balance will be refunded. If we are unable to re-let the full balance will remain payable by you. We STRONGLY RECOMMEND you to take out guest cancellation insurance against cancellation due to ill-health, bereavement etc as the above refund terms are non-negotiable.
3a Changing the date of a booking; Your booking may not be normally moved from one date to another once made except at the discretion of the owners. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made
4. Cancellation of booking by us. If we have to cancel your booking in advance for any reason you will be refunded the full amount of the booking. If we have to terminate your holiday early for any exceptional reasons you will be refunded part of the booking fee based on the time remaining of the booking or an alternative will be found. No additional compensation will be payable.
5. Damage to property. You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. You may be billed for the actual cost of the repairs. Any damage must be reported immediately to the owners.
6. Accidents, injury and personal property. The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.
7. Electric. While electricity is included in the rental as the heating is by electric radiator we would be grateful if you would make sure they are not left on when you are out of the cottage and not used excessively.
8. Website and advertisements. The Owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.plaistowbarton.co.uk) and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities
9. During your stay; You can arrive at your accommodation after 3 pm on the start date of your holiday and you must leave by 10.30 am on the last day. The Owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation . You may not carry out any form of trade or business from the property, nor may you sub-let any part of the building. The cottage is entirely non-smoking and you agree not to smoke in any part. NOISE: Please avoid late-night noise (after 11pm), particularly outside. You must allow the Owner or any representative of the Owner access at any reasonable time during your stay.
10. Pets: Pets by arrangement.
11. Cleaning on departure You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains removed. Any furniture moved restored to original position. Barbeque clean and fat-free. Bins emptied into wheeliebins and bottles left in box provided.
12. Problems & Complaints; Every effort has been made to ensure that you have an enjoyable and memorable holiday! If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return!
